Legal
Terms and
conditions.
What applies when you book, stay, and use the referral programme.
Legal
What applies when you book, stay, and use the referral programme.
Springwell Lodges, Dunhill Road, Coleraine, BT51 4JA, Northern Ireland. Two luxury lodges: the Luxury Studio and the Luxury Lakeview Retreat.
When you book through this website or the app you choose your lodge and dates, pay by card, and your booking is confirmed immediately. A confirmation email follows straight away.
Payment is taken in full at the time of booking, by card, through Stripe. Prices are shown per night in pounds sterling and include VAT where it applies. We may correct a genuine pricing error before your stay, and if we do you can cancel for a full refund.
You may cancel free of charge up to 30 days before arrival, and you will be refunded in full. Inside 30 days a booking cannot be cancelled and no refund is given.
Separately, for the first 24 hours after you book you may amend or cancel your booking whatever the arrival date, so a mistake made at the moment of booking can always be put right.
There are no partial refunds. A refund is either the full amount or nothing, depending on which of the windows above applies.
Distance contracts normally carry a 14 day cooling off period. Accommodation booked for specific dates is an exception under the Consumer Contracts Regulations 2013, so that 14 day right does not apply to your booking.
This does not affect the cancellation terms we offer in section 3, and it does not affect your rights if something goes wrong with your stay.
Give accurate information, keep one account per person, and keep your password to yourself. Let us know if you think someone else has access to your account. We may suspend or close an account used for fraud or to abuse the referral programme.
Every account gets its own referral code. You can use someone else's code once, you cannot use your own, and the reward is £5 of credit to the person whose code was used. The £5 is credited when the guest you referred pays for their booking and it is confirmed; a booking that is not paid for earns nothing. Credit expires three months after it was last earned, and no account can earn more than £100 of referral credit in total.
Credit can only be used towards a future booking with us. It has no cash value and cannot be paid out.
Availability shown on the site is synced from the platforms we also list on. We take reasonable care to keep it accurate, but in the rare event a booking cannot be honoured we will tell you promptly and refund you in full.
The design, photography and words on this site belong to Springwell Lodges or are used with permission, and should not be copied or reused without asking.
We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability in relation to a booking is limited to the amount you paid for it.
Tell us as soon as possible, ideally while you are still with us, so we have a chance to put it right. Email info@springwell-lodges.com or call +44 7714 197267.
If these terms change we will update the date at the top of this page. The terms that apply to your booking are the ones published when you booked. These terms are governed by the law of Northern Ireland, and disputes fall to the courts of Northern Ireland.